Privacy notice
Who we are
Handrail Learning makes short online courses from organisations’ own documents. Our legal details are on our legal information page. ICO registration number: ZC301438.
What we collect
If you email us, we keep your email and what you tell us, so we can reply and, if you go ahead, provide the work you ask for. This website uses no advertising or tracking cookies.
Documents you send us
If you send us a policy or procedure to turn into a course, we use it only for your course and keep it confidential. Our work is human-led and AI-assisted: we use an AI tool to help draft, and Marcus checks every point against your document before you see it. Please remove staff names and contact details before sending; if you’d rather we did that, tell us and we will. We keep your document while we work with you and delete it within 12 months of our last work together, or sooner if you ask.
Why, and on what basis
To answer your enquiry and to take steps you ask for before a contract (legitimate interests and contract).
How long we keep it
Enquiries that don’t lead to work: up to 12 months. Business records: as long as the law requires, usually six years.
Who we share it with
Only the services we need to run email, this website and our AI drafting tool, under their own data-protection terms. We never sell your data.
Your rights
You can ask to see, correct or delete what we hold about you, or object to how we use it. Email [email protected]. If you’re unhappy with our answer, you can complain to the Information Commissioner’s Office at ico.org.uk.
Staff data in courses
Learner records for your staff are covered by a separate written agreement with your organisation, made before any staff data is shared.